At CAPFUN, we are a family business.
Our belief is simple: to offer our customers, and especially families with children, joyful and peaceful holidays.
Our holiday parks are designed as real living spaces, where everyone can relax, have fun and share moments together in a safe and respectful environment.
To ensure this experience is enjoyable for everyone, it is essential that we live together in a spirit of kindness, respect and harmony. The following rules have been designed with this in mind: to preserve the peace, safety and quality of stay of all our guests.
We thank you in advance for your understanding and your participation in this spirit of conviviality that defines CAPFUN.

1. Booking your stay
Registering for one of our stays implies acceptance of these general terms and conditions of sale, our personal data protection policy (GDPR), as well as the internal regulations of the holiday park or residence concerned.
The booking is confirmed upon receipt by email of your Clix customer account credentials (except for Partner holiday parks).
The surnames, first names and ages of all participants (including newborns) must be provided no later than upon arrival.
For obvious safety (swimming pool, possible evacuation of the holiday parks, etc.) or health reasons, minors not accompanied by an adult are not admitted.
Bookings for student integration weekends or groups are not permitted.
Any modification to a file or booking must be notified in writing.
Subletting is strictly prohibited, and any persons presenting themselves will be refused access to the holiday park and accommodation.
In Spain, Belgium, and Italy, local regulations may require us to request and retain a copy of a valid identity document (passport or identity card). This document may be requested at the time of booking or upon arrival.

2. Withdrawal period
In accordance with Article L221-28 of the Consumer Code, accommodation services provided on a specific date or according to a defined period are not subject to the right of withdrawal.

3. Payment terms
For any booking made more than 30 days before the start of the stay, a deposit of 25% of the total amount of the booked services must be paid, along with booking fees, which are non-refundable.
Booking fees are as follows:
* €27 for stays of 5 nights or more (except €10 in Netherlands)
* €11 for stays of 1 to 4 nights
For the Boucanet and Sagittaire holiday parks, booking fees are €27 regardless of the length of the stay.
The balance must be paid 30 days before the arrival date. Failing this, and after reminder by email/phone, the stay will be cancelled.
For bookings made less than 30 days before the start of the stay, full payment is required at the time of booking, by credit card.
Any change in the applicable VAT rate or local taxes occurring between pricing and invoicing will be reflected accordingly in the total price including tax.
Cancellation insurance is optional. It can be subscribed to and paid at the same time as the deposit.
Its amount is 3% of the net accommodation price, with a minimum of:
* €9 for stays of 1 to 4 nights
* €22 for stays of 5 nights or more
 
4. Prices
Our prices include
* access to holiday park facilities
* access to entertainment
* access to the waterpark
* water consumption
* electricity (except for camping pitches and monthly rentals)
* the equipment corresponding to the capacity of the booked accommodation
* one parking space per rental
* access to free activities offered on site
For camping pitches, a maximum of 6 people is allowed per pitch.
 
Our prices do not include
* additional vehicle
* additional tent
* additional person
* pets
* a trailer
* day visitor
* the cancellation guarantee
* booking fees
* contribution to the tourist tax
* possible household waste taxes
* rental of bed linen, towels and baby kit
An end-of-stay cleaning service may be purchased as an extra. Its price varies depending on the type of accommodation. Please check directly with the holiday park.
Our prices may change depending on economic and commercial conditions. Promotional offers introduced after the date of the reservation are not retroactive, and no refund of the price difference can be made.
Tourist tax amounts, set by local authorities, may change during the season.

Our holiday parks are not VACAF approved.

5. Complaints upon arrival
If you notice a problem in your accommodation upon arrival, particularly regarding general condition, cleanliness or equipment, please report it to reception within 24 hours.
Our teams will do their best to intervene quickly and correct the situation.
After this period, complaints related to the initial condition of the accommodation may no longer be taken into account, except in duly justified special circumstances.

6. Security deposit
A €200 deposit will be required for your rental. This amount is charged before your arrival and refunded within 48 hours after departure, subject to possible deductions in the cases below.
In some cases and holiday parks, a €1 bank verification (non-refundable) may be required to validate your payment method.
IMPORTANT: our objective is never to retain a security deposit. We simply ask the accommodation to be returned clean and in good condition. Reception is available to assist you if needed.
6.1 Accommodation deposit
Accommodation and pitches must be returned in the condition in which they were provided.
In case of damage (breakage, missing equipment, deterioration), you will be informed. The necessary repair costs may be deducted from the deposit or charged.
6.2 Cleaning deposit / Final cleaning
Accommodation must be returned in satisfactory cleanliness condition, including:
* floors cleaned
* dishes washed
* blankets folded and stored
* bins emptied
* cupboards clean
* kitchen and bathrooms cleaned
If anomalies are found upon arrival, you must inform reception within 24 hours.
If the accommodation is not returned in satisfactory cleanliness, cleaning costs may be charged and deducted from your security deposit after prior notice.

1.  Deduction amounts by accommodation category

* €120: classic rental (Chalet 2 bedrooms, Moon, Mini-Habana, Habana, Kalliopée, Tent (shed/comfort/safari), Sun, Studio, etc.)
* €160: Chalet 3 bedrooms -Resort - Kids 5 - Lodge - Bart - Callisto - Thalia – Resort Bay - Caribou - 2-room apartment
*  €195: Kids 7 - Marjolaine 4 and Marjolaine 6 - Rose 4 and Rose 6 - Family (1 bathroom 4 bedrooms) - Farés - Amnésia 6 and Amnesia 8 (includes Mobile home and Cabin) - Falabraque 6 and Falabraque 8 (includes Mobilehome and Cabin ) - 3 room apartment/ Gite (below 650 sq.ft.)
* €230: Super Family (2 bathrooms 4 bedrooms)
* €290: Tribu/Kids Tribu
* €325: Villa Tribu - House/Villa/Apartment/ Gite from 650 sq. ft.
* €390: House/Villa/Apartment from 1600 sq. ft.
Cleaning service may be purchased separately.
6.4 Other security deposits or deductions
* Additional security deposits may be required for certain services such as:
* Top Presta pitch
* barbecue rental
* bike rental
* barrier badge
In case of loss:
* €10 per lost wristband
* €30 for lost accommodation keys

7. Accommodations and services
Due to the diversity of our range, accommodations may differ in layout, age or decoration.
Requests regarding location or orientation are preferences only and not contractual commitments.
Emergency works carried out nearby cannot engage our liability.
At the beginning or end of the season, some services may be unavailable.
For safety reasons, certain facilities may be temporarily closed.
 
8. Arrivals and Departures
Accommodation arrivals are possible from 4 pm. to 8 pm.
Departures must take place before 11.00 am, and before 10:00 am for
*villa/house stays,
*Holiday parks in Netherlands and Germany,
* Isola200 – Oz en oisans – Morzine residences
 *and partner holiday parks .
Camping pitches are available from 2:00 p.m. and must be vacated before 12:00 p.m.
In case of late arrival or early departure, you must inform the campsite or the residence.
Pitches and mobile homes are allocated according to availability. For organizational reasons, they may be modified until the effective handover of the keys.
In case of no-show on the scheduled day of arrival, without prior notice from you at least 24 hours in advance, we reserve the right to put the accommodation back on sale.
Any departure after 2:00 p.m. will be charge of an additional night at the current rate.
 
9. Partner holiday parks
Some destinations are offered through Partner holiday parks that meet our requirements in terms of quality, location, and services.
Departures from these holiday parks must be made before 10:00 a.m.
For these destinations, any complaint must be submitted by registered mail within 10 days after the end of the stay to:
VAGUES OCEANES
qualite@vagues-oceanes.com
25 rue de Saint Etienne
85210 SAINT AUBIN LA PLAINE
 
10. After-sales service and mediation
We cannot be held liable for unforeseen circumstances, force majeure, exceptional weather events, administrative or judicial decisions, or any external event likely to disrupt, interrupt or prevent the stay, or to result in the modification, cancellation or closure of certain entertainment, activities or facilities.
Any complaint relating to a stay must be submitted within 10 days after the end of your stay, via the satisfaction questionnaire automatically sent by email.
Our Customer Service department will do its best to process your request within a period of 3 months. The response will be posted on your Clix account.
Failing a satisfactory response within 3 months after a written referral to Customer Service, the customer may refer the matter to the competent mediator:
SAS MEDIATION SOLUTION
222 Chemin de la Bergerie
 01800 St Jean de Niost
04.82.53.93.06 
A European online dispute resolution platform is also available.
Referral to a court by either party shall be made in accordance with the provisions of Articles 46 and 48 of the Code of Civil Procedure.

11. Modification of stay
Any change of destination is possible, within the current season, up to 14 days prior to arrival, subject to availability and following a written request sent to the holiday park.
The first change is free of charge. From the second change onwards, a modification fee of €27 will be applied. These fees are non-refundable.

12. Cancellation of the stay
In the event of cancellation of the stay before arrival, interruption of the stay or delayed arrival, and whatever the cause, no refund will be granted except where cancellation insurance has been subscribed to and applied under the conditions set out below.
Cancellation Guarantee
If you have subscribed to cancellation guarantee, you are guaranteed from:
* A total refund of the sums paid, excluding booking fees and the cost of the cancellation guarantee,
* Refund on a prorata temporis basis of the unused portion of the stay in the event of early departure, excluding booking fees, the cost of the cancellation guarantee and cleaning fees.
The guarantee applies if the impediment concerns the customer, their spouse, the persons named in the contract, their ascendants or descendants or those of their spouse, and results from one of the following events:
* death,
* illness not known at the time of booking,
* bodily accident occurring after booking,
* death that may occur to the client's brothers, sisters, sons-in-law or daughters-in-law.
* administrative, judicial, military summons or jury summons,
* dismissal,
* professional transfer,
* a transfer of the client or his spouse or by the bankruptcy of the company of which the client is manager.
In the event of illness or bodily accident, the request must be justified by a medical document dated less than one month before the arrival date.
Any cancellation must imperatively be notified to the place of stay concerned.
To benefit from cancellation guarantee, the reason for cancellation must be reported to the holiday park or residence no later than 24 hours before arrival.
Supporting documents must be sent within 10 days from the date of cancellation.
  
13. Internal regulations and rules of stay
Each holiday park has internal regulations displayed at reception. These apply to all customers present on the site.
Any behavior disturbing the stay of other users, any physical or verbal violence, any threat towards staff or other customers, or any attitude endangering the safety of persons or property may result in immediate exclusion from the holiday park, without refund.

Accommodation
For safety and hygiene reasons, smoking is prohibited inside the accommodation. In case of non-compliance with this rule and if a smell of tobacco is detected in the accommodation, an amount of €200 may be deducted from the deposit.

Animals
Animals are prohibited in certain holiday parks. In all cases, they are prohibited around swimming pools, sanitary facilities and catering areas.
When allowed, they must be kept on a leash at all times. A vaccination record may be requested at any time.
A maximum of two animals is allowed per accommodation or pitch.
Category 1 and 2 dogs are prohibited in France. As regulations may vary depending on the country, it is the customer's responsibility to check directly with the holiday park before arrival.

Occupation of accommodation
No additional installation, no additional vehicle and no additional person are allowed without prior approval from the holiday park.
For safety and insurance reasons, the number of occupants must not exceed the capacity provided for the type of accommodation booked, including newborns. Failing this, access to the accommodation may be refused upon arrival.

Equipment and barbecue
In some holiday parks, barbecues may be prohibited. Any additional electrical equipment must be approved before arrival by the holiday park manager.
Children are under the responsibility and supervision of their parents
.
Charging of electric vehicles
For safety reasons, accommodations are not equipped for charging electric or hybrid vehicles.
Charging a vehicle using the electrical outlet of an accommodation is strictly prohibited.
Such use may cause damage to the vehicle, the accommodation or the holiday park electrical network, and may result in a serious risk of fire or short circuit.
In the event of a breach, a flat-rate amount of €200 per week may be deducted from the deposit.

13. Waterpark
Access to the waterpark is subject to wearing a wristband and, where applicable, compliance with the rules displayed on site.
In swimming pools, the wearing of swim briefs is mandatory.
For hygiene and safety reasons, the following are prohibited in pools and water slides:
* long clothes
* shorts
* boxer shorts
* wetsuits
* skirts
* bermudas
* fully covering swimsuits
* shoes, socks
* UV-protective T-shirts, except for children under 14 and adults with a medical certificate
As pools and slides may present risks, their use must be in strict compliance with instructions.
In case of non-compliance, the customer may be held liable.
Young children must wear swimming nappies.
Children who cannot swim must wear appropriate armbands.
Children must be accompanied by an adult.
Some slides are subject to specific conditions of height, age or use. It is the customer’s responsibility to inquire with the holiday park.
Day visitors do not have access to aquatic areas for insurance reasons.
The campsite may temporarily close all or part of the aquatic center for technical, safety or hygiene reasons.
Access to aquatic areas is strictly prohibited outside opening hours.

14. Insurance
Capfun cannot be held liable in the event of theft, fire, natural events, natural disasters, force majeure, power outages attributable to the supplier, or any incident falling under the responsibility of the customer.
It is the customer’s responsibility to ensure that they are covered by insurance including:
* civil liability,
* personal belongings during the stay,
* rental liability as an occupant.
The customer must also be covered for any damage they may cause to the accommodation, the holiday park or the equipment made available, whether by themselves or by persons accompanying them.
An insurance certificate may be requested.
In the event of rental or loan of a bicycle, barbecue or other equipment, it is also the customer’s responsibility to ensure they are insured against theft, loss or damage.
 
 15. Contractual information
Despite all the care taken in drafting our brochures, commercial materials and websites, material errors, omissions or typographical errors may exceptionally occur.
Only the rental contract confirming the reservation takes the place of the contractual document.

Personal data and GDPR regulations

We attach great importance to the protection of your personal data and take care to scrupulously respect the regulations in force.
Capfun and the residences and holiday parks attached to Capfun are responsible for data processing and manage all information with the utmost confidentiality.
We have appointed a data protection officer. His email is dpo@capfun.com. He will answer any questions without undue delay. This service is shared amongst www.capfun.co.uk and all Capfun holiday parks.
 

What data is collected?

Through www.capfun.co.uk , by phone or on a holiday park's website:
When you make a reservation through www.capfun.co.uk, with our call center, on the direct website of a holiday park, or by telephone with a hoiday park, we collect the following personal data:

• Surname and first name (of the author of the reservation and of the accompanying persons)
• Date of birth (of the author of the reservation and accompanying persons)
• E-mail (from the author of the reservation only)
• Postal address (optional) (of the author of the reservation only)
• Telephone number (of the author of the reservation only)
For Spanish holiday parks and in accordance with the legislation -> Proof of identity (Passport or Identity card)
Satisfaction surveys: following your stay, we issue a questionnaire.
The opinions of our customers are essential and allow us to improve our service.
Following your stay, we send you three emails asking you to answer a satisfaction questionnaire. If you respond, we will keep your feedback on your stay for 5 years. This notice is available for consultation by contacting Capfun's customer service and management teams.
It is relayed on the avis.capfun.com site, on capfun.com and on the holiday park's own website anonymously (names and e-mail addresses remain confidential). This information allows our new customers to read what you thought of your stay in a reliable manner.
When submitting your review, an option that specifies that you do not want your review to appear on avis.capfun.com can be selected. In which case your opinion will not be made public.

On your Clix account and in our systems, we store the following data:

• The history of your stays over the last 5 years
• Satisfaction surveys to which you have responded following your vacation over the last 5 years
Relating to career.capfun.com or if you apply for one of our holiday parks or residences.

Our career.capfun.com website allows you to apply to a position at one of our holiday parks (or residences) or at our head office. In this context we collect the following information:

•          Full name
•          Date of birth
•          Address
•          E-mail address
•          Curriculum Vitae
•          Cover letter

This information can be consulted by the holiday park's management teams and Capfun's Human Ressources department.  All information will be deleted after 18 months.

Information not stored:

Any payment information (credit card numbers) is not stored on our servers. This is only stored with a banking partner without Capfun teams having access to it.

Security

Capfun has appropriate policies and technical organizational measures to safeguard and protect your personal data against illegal or unauthorized access, accidental loss or destruction, damage, unlawful use and unauthorized disclosure.
 
In any case, the user is informed that any transmission of data over the Internet is not completely secure and as such is carried out at his own risk. Although we will do our best to protect your personal data, CAPFUN cannot guarantee the security of personal data transmitted through our website.

Password Policy

Because a password is sensitive, and no computer system is inviolable despite our efforts, we have chosen to generate a secure password for you when creating your Clix account.
It is sent to you by email only. In case of loss of password, we will regenerate it for you via this page (https://www.capfun.co.uk/clix2021/connexion.html) and send it to you by email. We do not store your personal passwords on our servers.
Thus, in the event of hacking of our machines, our attackers will not be able to hack your other personal accounts. (Messenger, Facebook, etc.)

Information We Collect Automatically

At the time of your navigation via the site www.capfun.co.uk, in strict compliance with the legislation in force and your rights, data relating to your navigation and your interactions with our website.
This data is collected using cookies or other similar technologies, such as web beacons, pixels and mobile device identifiers.

How we use your data

We use your data to manage your reservation, to send you promotional offers or to send you information about your upcoming or past stay.
We are likely to transfer your email address to our partners Avis Vérifiés and TrustPilot so that they can collect, if you wish, your opinion on your customer experience when using the site www.capfun.co.uk

Where permitted by law, we may share your email with social networks such as Facebook, Google or Instagram, as part of our marketing promotion.
Your data is not transferred outside the European Union and you can consult it on your personal Clix account at any time.

How long do we keep your data

We will only keep your data for the time necessary to perform our services or within the limits prescribed by law. At the end of this period, your personal data will be deleted. We are unable to delete your data in the event of a legal retention obligation, for example if it is prescribed by accounting law or when there is a legal reason to retain the data, an ongoing contractual relationship for example.

Data relating to customers who have taken vacations with CAPFUN is kept for 10 years if there has been at least one stay over the last 5 years.
If you have not stayed with CAPFUN for the last 5 years then all your data is deleted.
Data relating to the career.capfun.com site or if you apply to CAPFUN is kept for 18 months and then deleted beyond this period.

We can delete your data following a simple request from you. Contact our data protection officer dpo@capfun.com or send a letter to Capfun, Service DPO, 73 Parc de l'Argile, 06130 Mouans Sartoux.

Cookies at Capfun

Why does Capfun use cookies?

Capfun uses cookies to provide you with an optimal user experience tailored to your personal preferences. By using cookies, Capfun ensures that you do not have to enter the same information when browsing the Internet. Cookies are also used to optimize the performance of the site.
Capfun has taken all technical and organizational measures to protect your personal data as well as to protect you from any loss of information or any form of unlawful processing.

What are your rights?

You have the right to delete or modify your data at any time. Either on your Clix Extranet, or by sending us an email at dpo@capfun.com
Access to your personal data
• The rectification and erasure of these (right to be forgotten),
• The right to oppose the processing of your data,
• The right to withdraw your consent or limit the use of your data,
If you believe that your rights have not been respected. You can send a complaint to our Data Protection Officer (DPO): dpo@capfun.com or DPO CAPFUN, 73 Parc de l'argile, 06370 Mouans Sartoux.
If, following your complaint to our DPO, you believe that your rights have still not been respected, you can file a complaint with the competent data protection authority, namely the CNIL: www.cnil.fr

Image rights

Modification of the legal notices

Hosting Capfun

Intellectual property

Access to our website gives you a private and non-exclusive right of use. All of the elements published on our sites, including in particular texts, photographs, computer graphics, logos, brands, etc. constitute works within the meaning of the Intellectual Property Code.
Consequently, any representation or reproduction, in whole or in part, which could be made without the consent of their authors or their beneficiaries, is unlawful.

How can I disable cookies?

You can configure your internet browser to disable cookies. However, keep in mind that if you disable cookies, your username and passwords will no longer be stored on a website.

The configuration of each browser is different for the management of cookies and your choices. It is described in the help menu of your browser so that you will know how to change your cookie preferences.

You can also disable cookies by clicking here: Disable cookies