Frequently asked questions

Is it possible to pay in installments with no extra cost?

Yes! You can pay a deposit of 25% of the price + booking fees + optional cancellation insurance in installments.
The balance can be paid on your personal Clix account by credit card, bank transfer, or upon your arrival at the holiday park. Except for our partner campsites where the balance is due 30 days before arrival.

Who can I contact?

- By telephone: You can reach the reservation center at 0033-49 228 3848.
- By email: You can address your emails to (Paige is your Capfun advisor!)
- On Facebook: Become a member of our community and contact Paige via the online chat (

How do I pay for my stay?

You can pay for your stay:
- By credit card: for a secure and fast payment on our website
- By bank transfer: you can find the IBAN and BIC of a holiday park on your Clix account.

Please note that it often takes three days for a bank transfer to arrive in the bank account of the holiday park. It must then be processed (this also applies to payments made by credit card). It may take several days before you will receive your payment confirmation and be able to visualise your payment in your Clix-account.

How can I know the total price of my stay, with participants and extra options included?

The prices listed on our website are the rental prices of the accommodations. Administration fees, tourist taxes, optional cancellation insurance, and any extras (like the rental of bed linen) are not included in this price.
To know the total price of your stay, simply click on the price, enter your email address, and complete the information. Your price will automatically be calculated.

What is a Clix account?

On your Clix account you can find your previous stays and information about your current stay. Your access codes are automatically sent by e-mail once your booking has been confirmed.

You can request your password at any time here:
You only get access to a Clix account if you have made a reservation for a Capfun campsite. You will not have access to a Clix account if you have made a booking with a partner campsite or one of our residences.

Do I need to show my contract at check-in?

After booking your stay, you can access your personal Capfun Clix account. Here you can download your contract. There is no need to fill it in, send it to the holiday park or show it upon arrival; we already have all the necessary information!

How does the cancellation insurance work?

For peace of mind, it is possible to add cancellation insurance as an extra when making your booking. This insurance allows you to cancel your reservation and receive a refund for the amount paid at any time, whether before or during the stay.

By signing up to this guarantee (at a cost of €26 for stays of 7 nights or more and €9 for stays of 2 to 6 nights), you will be refunded for the paid amounts (excluding administration fees and cancellation insurance) in the case of:
Death of the insured, A disease that affects the insured and that was not known at the time of signing the rental agreement, or an accident that occurs after the signing. The death, disease, or accident that affects, under the same conditions, the spouse of the insured and immediate family - An administrative summons, the judiciary, the military, as well as a criminal jury trial. An impediment due to a layoff, a transfer of the insured or his partner, or the bankruptcy of the company that is operated by the insured.

You can find all the circumstances in our terms and conditions.

What is included in the price?

Access to the water park, water and electricity (except for camping pitches and monthly rentals), necessary equipment for the number of people in a mobile home or cottage (except additional persons), 1 parking space included and access to free activities.
Be aware that before and after the summer period, some shops might be closed and some activities might not be available.


How many people can stay in my accommodation?

Exceeding the maximum number of people indicated is not permitted for security and insurance reasons. Babies are counted, even if they do not sleep in a separate bed.

Is it possible to place an option?

If you call the holiday park or our call center (0033 492283848), you can choose to place an option that will be valid for 10 days. This option will be cancelled after 10 days if you haven't made a down payment to confirm the reservation.

For last minute holidays (30 days before the arrival date) it is no longer possible to place an option.
For Capfun's holiday parks : at least a 25% of a down payment of the stay + cancellation insurance + administration fees should be paid in order to confirm an option. For partner campsites we ask for the total amount of the stay.


Can I recharge my electric vehicle by plugging it into an electrical outlet on my mobile home?